Description of Service
The CTSA is a demand/response transportation program for customers taking occasional trips for purposes such as medical appointments, shopping or recreation. This is a door-to-door, ride share program. The first passenger on the bus may not be the first one off the bus…as riders will be picked up and dropped off along the route. For convenience purposes, passengers may be requested to sit in a certain seat based upon the order of drop off.

A personal caregiver may ride with passengers incapable of caring for and/or making decisions for themselves. Wheelchairs must be in proper working condition. Wheelchairs will not be pushed up or down steep inclines. Ramps and lap belts are required. There is a suggested two week notice required for wheelchair transportation due to limited availability.

Who is Qualified?

• Any individual sixty (60) years of age or older.
• Any individual with a permanent disability impeding his or her ability to board, ride, or disembark public transportation that is accessible for individuals with disabilities. (A note signed by your primary physician is required if under age 60.)
• Any individual with a permanent disabilitiy requiring the assistance of a wheelchair lift or other boarding assistance, and the fixed route available is not wheelchair accessible.
• Any individual with a condition preventing him or her from walking or traveling to or from a bus stop on the fixed route system.